Save Time & Man-Made Works
Integrating ERP or CRM with WhatsApp enables rapid and more tracking of client interactions since every new request or order made in the ERP or CRM consequently gets added to the WhatsApp messaging work process. This allows pushing automated communications based on-defined workflow or sequence.
Accordingly, by automating dealings and follow-ups, you can’t only save time and man-made works but also nurture the entire lead generation process, insuring no leads slip through the cracks.
In other words, companies can push real-time notifications to prospects or clients in the context of payment confirmations, order status, issue updates, invoices, renewals, marketing messages, upon their update in ERP.
WhatsApp for Business makes it easier for companies to connect and interact with clients due to its whole host of features like lists, profiling, auto-responses contact labeling, etc. even so, they face challenges in tracking those relations with guests. This is on the grounds that all the client information, orders, and payment data are recorded in the ERP or CRM frameworks utilized by these organizations.
Since WhatsApp doesn’t natively integrate with these systems, businesses cannot push real-time notifications to clients regarding their order confirmation, delivery updates, payment reminders, issue escalations, renewal reminders, etc. This affects the delivery cycles and issue resolution timelines, impacting the overall client experience.
NetSuite is one of the leading business software that provides a suite of ERP, account, e-commerce, and CRM applications. NetSuite and WhatsApp integration enable businesses to manage client relations in real-time since all-new discussions and leads get automatically captured in NetSuite. In other words, you can produce triggers on NetSuite to push both pre-built templates as well as custom notifications via WhatsApp without having to flip between operations and chat windows.
Accordingly, by integrating NetSuite with WhatsApp, clients and prospects get automatically enrolled in there-defined workflows and take automatic updates related to their orders, deliveries, appointments, transactions, etc. This increases the overall response rate and client engagement due to the automation of the supporting tasks.
• Faster Engagement than Emails
• 360 Degree Client Visibility
• Automatic Lead Creation
• More Order and Sales Tracking
• Message-based account Management
Feel free to communicate with us, we can help you seamlessly integrate Salesforce with Oracle NetSuite.
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